Udemy – IT Service Management ISO/IEC 200001 Updated Course

Udemy – IT Service Management ISOIEC 200001 Updated Course
English | Tutorial | Size: 998.03 MB

Learn and implement this ISO/IEC 20000-1 standard to control risks, achieve business benefits, & continual improvement.

What you’ll learn
You will learn IT Service Management ISO/IEC 20000-1 in detail
You will be able to learn how to control risks, achieve business benefits and continual improvement in your organization
You will also learn and understand the scope, objectives, key terminology and high-level requirements of ISO/IEC 20000-1 standard
You will also learn main elements of the certification process and other useful tips
You will also learn how ISO/IEC 20000-1 gives real, actionable, and valuable guidance to your enterprise
You will be able to learn how to establish, implement, maintain, and continual improvement of service management system at your organization or company
and much more

General knowledge & concepts related to service management is helpful

Section 1: Module 1

Lecture 1 What in this course

Lecture 2 Standards demystifyed

Lecture 3 What is ISO/IEC 20000

Lecture 4 The ISO/IEC 20000 document family

Lecture 5 Evolution

Lecture 6 ISO/IEC 20000 standard breakdown

Section 2: Module 2

Lecture 7 The scope and structure of the Service Management System (SMS)

Lecture 8 Context of the organization

Lecture 9 Leadership

Lecture 10 Planning

Lecture 11 SMS support

Lecture 12 Operation

Lecture 13 Evaluating performance

Lecture 14 Improvement

Section 3: Module 3

Lecture 15 Focus on operation of the SMS clause

Lecture 16 Service portfolio

Lecture 17 Manage expectations with relationships and agreements

Lecture 18 Balance supply and demand when delivering services

Lecture 19 Design, build, and transition services and components

Lecture 20 Manage issue resolution and service fulfillment

Lecture 21 Address assurance risks

Section 4: Module 4

Lecture 22 Guidance

Lecture 23 Guidance structure

Lecture 24 Real world application

Lecture 25 My tips

Lecture 26 Two type of certificate

Lecture 27 Certification process

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