English | Size: 3.83 GB
Genre: eLearning
ServiceNow IT Operations Management (CMDB) with Specialist
What you’ll learn
ServiceNow ITOM
Requirements
They need have no prior knowledge of ServiceNow ITOM.
ServiceNow IT Operations Management (CMDB) with Specialist
What are ITOM tools?
IT operations management (ITOM) software is intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of computing, networking and application resources — as well as the overall quality, efficiency and experience of their delivery.
Description
ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner.
This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process.
This course uses 2003, 2008, and 2012, while not the latest version available, it provides relevant and informative content for legacy users.
ITOM solutions
ServiceNow helps your organization make proactive operations a reality by predicting issues before they impact users or the business, preventing issues, automating workflows, and transforming how your IT teams collaborate.
Key differences between ITSM and ITOM
ITSM is responsible for providing IT services to customers, such as incident management, configuration management, and service level agreements. ITOM is responsible for the operational aspects of the IT environment, such as monitoring, performance management, and automation.
Who this course is for:
This video course is aimed at system administrators, IT operations, and IT managers who plan to implement ServiceNow IT Operations Management for their organization.
Who this course is for:
ServiceNow ITOM
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