Desktop IT Support Level 1 & 2 in real life (Troubleshooting) | Udemy

What you’ll learn
Backup Data from Dead Computer
The security database on the server does not have a computer ( most common issue )
Bitlocker issue how to suspend and get the Bitlocker Code
Changing Tape Library Server Storage
Change hard disk for the Server
Rest Password
Restore User Profile
Cannot join the domain
Replace the hard disk or backup from dead laptop
Connect Cisco Switch Or Router via Console Cable
Replace RAM or Increase
Monitor issues
Docking Station issues

This course in 2022 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.

Windows 10 & Windows Server used in this course

Windows client ( windows 10 )

Windows Server ( 2016 )

Windows Server Version available till today :

Windows Server 2003

Windows Server 2008

Windows Server 2012

Windows Server 2016

Windows Server 2019

Windows Client Version available till today :

Windows XP

Windows Vista

Windows 7

Windows 8

Windows 10

Other name for IT Support

System Administration

System Administration ( Level 1 )

System Administration ( Level 1 & 2 ) Desktop Support

Remote Support

Field Support

Desktop Engineer

Remote Engineer

Helpdesk

IT Engineer

IT Support

Duties and responsibilities of the job ( for some company )

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training more junior staff members.

Install and configure software and hardware.

Manage network servers and technology tools.

Set up accounts and workstations.

Troubleshoot issues and outages.

Ensure security through access controls, backups and firewalls.

Monitor performance and maintain systems according to requirements.

Hope you will enjoy the course

Who this course is for:
Anyone interested to learn IT
IT Support
Engineer Support
Remote Desktop
Help Desk Support
Desktop Support
System Administration

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