CBT Nuggets – Demonstrating Professionalism

CBT Nuggets – Demonstrating Professionalism
English | Tutorial | Size: 411.60 MB

In this foundational professionalism skills training, Knox Hutchinson covers the soft skills objectives in the Core 220-1002 exam, which is one of two exams required to earn the CompTIA A+ certification.

IT may be all about the technology, but it’s also a service-based field as well. Even if you’ve left the help desk behind, you’re still dealing with people constantly. Your technical skills can carry you a long way in IT, but soft skills also matter. Conversely, if you are lacking in technical skills, but you provide an excellent customer service experience, you could actually outpace people who are doing a better job than you technically.

After finishing the videos in this professionalism training, you’ll know how to behave and communicate in a professional manner. You’ll also gain an understanding of the use of techniques in communication, behavior, and professionalism in the workplace.

This CompTIA A+ training covers Core 220-1002 soft skills exam objectives, including these topics:
• Understanding the fundamentals of relationships in the office
• Identifying soft skills related to professionalism
• Communicating clearly, with respect
• Representing yourself and your positions without disrespecting others
• Behaving professionally and demonstrating professionalism

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