Zendesk for Customer Service Agents Training Course | Udemy

Let’s learn how to solve tickets in Zendesk. You will see how to work efficiently on customer questions in the popular ticketing system. Learn everything you need to know to use Zendesk as a Customer Service Representative – for your current job or your new role!

1. We will start with the basics such as where tickets come from and who sends them
2. Then we’ll move to Tickets, all the details about tickets and how to work with them
3. I’ll show you how and why to personalise your Zendesk for agents
4. Once you got the hang of it we’ll go on to increase your efficiency with all the functionality Zendesk has to offer.

I will demonstrate everything we discuss in a test environment. You can follow along on your own screen. And if you don’t have a Zendesk license at the moment, I will explain how to get a free trial version.

Also, you will have the opportunity to test your knowledge with quizzes.

And we support building new schools: We follow the buy-one-give-one principle and donate one brick for every student that joins us!

Join hundreds of students that already learned how to use Zendesk.

Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.