Udemy – IT Management Fundamentals From IT Tech to IT Manager

Udemy – IT Management Fundamentals From IT Tech to IT Manager
English | Tutorial | Size: 4.38 GB

The knowledge and expertise you need to know to become an IT manager and develop those skills

What you’ll learn
Moving from a Tech to a Manager ,
IT Manager Responsibilities
IT Strategies, Roadmaps, Budgets
People and Staff Management
Hardware, Software and other Registers
Disaster Recovery Design and Setup
Operations, Security & Capacity Management
Reporting, Audits and Dashboards

Requirements
Desire to move into Management or improve in existing Management role
Moderate to Good understanding of various Technoloigies and System types
Past roles in Helpdesk, Desktop Support, Development, or Systems/Network Administration

Description
Hi and welcome to this training course and thank you so much for registering, I really apprecaite it.

In this course we’ve prepared a number of videos that will provide you with the essential knowledge and skills you need to get that promotion and move into an IT manager role. Even if you are just starting out or have been an IT manager for a while, this course will provide you with a good overview of what IT managers do.

In this course we’ll discuss –

Moving from a Tech to a Manager

IT Manager Responsibilities

IT strategies roadmaps, budgets

People and staff management

Hardware, Software and other registers

Holding and types of meetings

Disaster Recovery, Operations, Security & Capacity

Reporting, Audits and Dashboards

What do I need to know?

Having already a good understanding of the basics aroudn IT systems and concepts will help in preparation for an IT management position.

This course is aimed at two groups

– existing IT professionals and techs that want to advance in their careers and move into a management position

– existing IT managers who want to improve in their management skillset and knowledge

Why this course?

This course will be easy to understand, and follow. It will give you an overview of the necessary management skills, roles and reponsibilities you need to know to become a great and effective IT manager.

Overview

Section 1: Introduction

Lecture 1 Instructor & Course Introduction

Section 2: Tech to Manager

Lecture 2 From Tech to Manager – Changed Responsibilities

Lecture 3 Know Your Stuff

Lecture 4 Keep Updated – IT Always Changes

Lecture 5 Don’t Talk Tech to Non-Tech People

Lecture 6 Be Approachable, Understanding, and Positive

Section 3: Manager Responsibilities

Lecture 7 IT Managers Responsibilities | Breakdown + Different Role Types

Lecture 8 Customers – Internal and External

Lecture 9 Staff & Team Management

Lecture 10 Hardware – Network, Servers, Storage, Desktops, Laptops, Phones.etc

Lecture 11 Software – Apps, Operating Systems, Backups

Lecture 12 Roadmaps and IT Strategy Docs

Lecture 13 IT Budgets

Section 4: Know your Systems and Staff

Lecture 14 Know Your Systems Intro

Lecture 15 Tech Skills + Staff Skills Matrix

Lecture 16 Hardware Asset Registers + Audits

Lecture 17 Applications & License Registers

Lecture 18 Incident Response – Helpdesk Systems

Lecture 19 Snapshot Dashboards and IT Health Checks

Section 5: Maintenance & Support

Lecture 20 Keep Systems.Secure & Healthy

Lecture 21 Keep Systems.Updated & Patched

Lecture 22 Keep Systems.Current & Modern, get rid of the old stuff!

Lecture 23 DRP and BCP

Section 6: Be Organised!!

Lecture 24 Be Organised and Deliver

Lecture 25 Good Written and Verbal Skills

Lecture 26 Documentation, Documentation, Documentation

Lecture 27 Standard Operating Environments

Lecture 28 IT AUP and Procedures

Lecture 29 Leading by Example – Help your techs

Lecture 30 Spare Equipment

Section 7: Meetings + Reports

Lecture 31 You’ll be required in a lot more meetings now…

Lecture 32 Meetings – Operations

Lecture 33 Meetings – Capacity

Lecture 34 Meetings – Security

Lecture 35 Meetings – Team Team Team

Lecture 36 Meetings – Senior Management, Boards

Lecture 37 Helpdesk & Service Desk Reports (Weekly / Monthly)

Lecture 38 Health & Security Reports

Section 8: Vendors and Suppliers

Lecture 39 Vendors & Suppliers relationships

Lecture 40 Agreements, Contracts, MSA’s, RF#, SOW’s etc

Section 9: Conclusion

Lecture 41 Final Thoughts

Moderate to Skilled IT Professionals wanting to move into Management,Existing Managers wanting to improve in their skillset and responsbilities

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