English | Size: 1.66 GB
Genre: eLearning
Overview of ITIL services in asset management, ITIL Service Desk, Capacity & Availability, & Problem Management
What you’ll learn
Understand the steps for setting up specific ITIL services
Importance of Policy and how different services have different policy considerations
The practical things you will need to consider when setting up a new service
Understand the importance of both technical AND business stakeholders on your development
ITIL services are critical if you want a meaningful way to manage your service offering to your customers. The service desk, if set up right, will be your primary contact with your customers giving that positive user experience, Asset Management will ensure that your company spends its money in the right places and ensures you know where your assets are, and capacity and availability will ensure your service is accountable and gives the best performance available to your users.
On this course we focus on how to set up Hardware Asset Management, Capacity and Availability management. and Problem Management.
What makes this course different from the rest? The focus is on application of setting up rather than theory that is within ITIL. ITIL is referenced and there are some reflections throughout the course on it, but the key theme is logistics of setting up the respective services.
Each ITIL area will be discussed thinking about terminologies you need to understand, policy and process considerations, logistics you will need to consider for each of the process elements, what ITIL says about the area, and much more.
The course comes with examples of policy templates and process mapping examples to help you start off in the right foot.
I hope you enjoy the course , and if you have any questions, please just message me and I will respond as quickly as possible!
Who this course is for:
Contractors setting up new services
New start up businesses considering their own ITIL services
Those interested in ITIL application
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