English | Size: 200.66 MB
Genre: eLearning
In this course, Gini von Courter dives into administering a Microsoft Dynamics 365 enterprise account for customer engagement. Gini begins the course with an exploration of a newly installed Dynamics 365 environment and a walkthrough of the common configurations and settings. Gini goes on to discuss the tasks and functions required to administer and refine Dynamics 365 for Customer Engagement in an organization.
Topics include:
Getting started with Dynamics 365 administration
Managing users, subscriptions, licenses, and security
Creating and editing users in Office 365
Adding licenses to a user account
Assigning an admin role to a user
Working with teams
Managing instances
Administering the organization
Creating, editing, and deleting a business unit
Creating, editing, and deleting a physical site
Configuring the product catalog
Monitoring and reporting
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