Jira for Beginners 2024|Real Examples, Best Practices & Tips | Udemy

Welcome to “Jira for Beginners 2024 | Real Examples, Best Practices & Tips.” This comprehensive course is designed specifically for beginners who want to unlock the full potential of JIRA, the leading project management tool developed by Atlassian. No prior experience is required, making it an ideal starting point for IT professionals, project managers, and business users alike.

In this hands-on course, you will learn:

• Everything from Scratch: Gain a solid foundation in JIRA’s interface and features.
• Creating a New Project: Step-by-step guidance on setting up an IT Service Portal project tailored for your organization.
• Customizing Workflows: Develop distinct workflows for service requests, access requests, and asset management.
• Creating Issue Types and Request Types: Configure issue types and request types to effectively manage various types of work.
• Setting Up SLAs: Implement Service Level Agreements to ensure timely responses and resolutions for support requests.
• Automations: Streamline your processes by setting up automations for repetitive tasks and transitions.
• Creating Screen Schemes: Develop customized screens for creating, editing, and viewing issues tailored to your workflows.
• Dashboard Creation: Build a dashboard to effectively track and manage your tickets and service requests.
• Managing Permissions and Roles: Set up user permissions and roles to control access within your project.

By the end of this course, you will have a fully functional IT Service Portal that you can adapt and implement in your organization. Join us to enhance your project management skills and become proficient in JIRA today!