English | Size: 2.66 GB
Genre: eLearning
Mastering crucial conversation, How to control your emotions during difficult conversation. Handling difficult talking.
What you’ll learn
How to control your emotions during a difficult conversation
A psychologist guide to difficult conversation
How to have difficult conversation at work
Mastering difficult conversation
How to have difficult conversation with your supervisor
How to have difficult conversation
Tips for making difficult conversation productive
The three Cs of effective conversation
A difficult conversation is any conversation in which there are strong differences of opinion between two people and has the potential to become emotional. It is vital we need to understand that people enter into almost every conversation with certain pre-determined opinions and expectations. When these expectations are being challenged by others, us human nature often we reacts initially with emotion. We must understand that difficult conversations are sometimes characterized by fear, anger, frustration conflict, and other strong dividing not unifying emotions. Avoiding difficult conversations by any manager will likely cause even more problems than finding an effective way to hold the difficult conversation. In companies if difficult conversations is not than properly it can lead to employees quitting their jobs which can also affect the organization reputation and management or managerial competence.
It very important that sometimes difficult conversation should take place in a neutral location because it will help employee to feel less nervous. It is very important that one express his feelings and ideas during difficult conversation and be honest about how they feel. If you hold back your through feeling during difficult conversation it will come back to do more damage later on. In any difficult conversation, avoiding assuming that your opinion is the only one that matters. By asking questions frequently and listening are great ways to show that you are interested in what the other person is saying. There is no manager or individual that is expert in difficult conversation but continues practice is the key to success.
Who this course is for:
Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc.
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