English | Size: 1.87 GB
Genre: eLearning
What you’ll learn
Learn effective techniques for troubleshooting network problems
Learn how to do root cause analysis for LAN/WAN and ISP network errors
Collect data with survey tools and create hypothesis
Isolate to fail point and analyze operational parameters
Leverage tools to become effective as a network support analyst
Learn one of the most essential IT skills required for your IT/networking career.
This course is designed for students that have some networking knowledge and want to learn effective troubleshooting techniques. The purpose of the course is to teach proper troubleshooting and be effective in roles such as network support, data center operations, and helpdesk support.
Most of your time will be spent troubleshooting whether you are entry level helpdesk, network engineer, or senior technical role such as CCIE. In fact, data center and field technicians must also troubleshoot deployment problems regularly.
This course will teach proven techniques that you can utilize in your day-to-day responsibilities. They are applicable to any network topology or vendor platform. As a foundational skill you will learn how to collect data, use support tools, fault point isolation, and perform root cause analysis. There are a variety of support tools included that can be utilized at work, on project, or with CCNA certification study. You cannot advance to more senior roles until you have mastered the art of troubleshooting.
Introductory Topics:
Support Tier Levels Explained
Four Steps to Troubleshooting
Fault Point Isolation
Root Cause Analysis
Per-Hop and Reverse Ping
OSI Model Layered Approach
Comparison Method
Forwarding Path Analysis
This is a practical hands-on course with troubleshooting labs for the most common network errors. You will learn easy step-by-step procedures for fault point isolation with each lab topology. Student break/fix lab exercises are included as well to practice and verify your troubleshooting skills.
Troubleshooting Examples
IP Default Gateway
Domain Name Services
Web Server Application
Traceroute Network Performance
Remote Data Center Access
ISP Internet Connection
Destination Unreachable Error
Cloud Data Center Connection
Wireless Internet Access
Switch EtherChannel
DHCP Addressing
Access Control Lists
CiscoNet Training Solutions is a certification training provider that has helped thousands of students study for Cisco certifications. Industry expert with 25+ years of IT experience, author, and recipient of Cisco spotlight awards.
Who this course is for:
This course is for anyone starting a career as a network support analyst
Network+ and CCNA certification students
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